We cannot accept returns or exchanges due to the customer's convenience (the size does not fit, the item is different from the customer's imagination, etc.). We also cannot accept returns or exchanges for products whose paper tags have come off, products that have been received for more than 7 days, products that have been washed even once, or products that have been used even once.

If the product is found to be defective, we will exchange it within 7 days of delivery.

Information about our store will be sent to you from the email address below.
Please check your spam email settings etc. in advance.

info@egozaru.jp

*If you use a mobile email address (carrier domain), you may not receive emails from this site.
*If your email address is incorrect, you will not receive information from us such as order confirmation.

■If the input email address is incorrect
If the email address you entered is incorrect, you will not receive information from us.
Please fill in the information below and contact us using the inquiry form.

・Correct email address
・Registered phone number
・Order number (if after ordering)
・Order date and time (if after ordering)

■About payday payment methods
You will receive billing information from paidy via email and SMS between the 1st and 3rd of the month following the month of purchase.
You can also pay in advance by using the paidy dedicated app.

■Postpay Payday official website
https://paidy.com/

■Frequently Asked Questions｜Postpaid Payday official website
https://cs-support.paidy.com/support/home

*Inquiry information via email or phone is available at the bottom of the payday page.

If you enter incorrect address information such as delivery address when purchasing a product,
Please check the information below and contact us by filling out the inquiry form.
If it is possible to make changes to your order before it is shipped, we will make the change.
If the item has already been shipped, please check the shipping information you have been notified of.
Please contact the shipping company directly.

■Confirmation items
・Order number
・Postal code
・Address
・Building name, etc. (if available)
・Recipient name
・Telephone number

EGOZARUPoints will be awarded according to the purchase price of the product only if the member logs in in advance and places an order at this store.
Points will be awarded at midnight the day after the product is shipped (shipment date).

■EGOZARUIf you have not yet registered as a member
EGOZARUThe point isEGOZARUThis is a service exclusively for members.
If you have not yet registered as a member, please register as a new member by clicking "Create an account" on the page below.
EGOZARURegister as a member
https://egozaru.jp/account/login

As we ship products for each order, we are unable to combine shipping on different orders.

Orders that have been accepted may be in the process of being prepared for shipment.
Please note that we are unable to accept additional products to an order after it has been completed.

Our store does not issue receipts.

The invoice-compatible registration number and product price are listed on the delivery note that is included when the product is delivered.

Regarding receipts, the following information is equivalent to the receipt depending on the payment method.

[About the receipt]

■If paying by credit card
The payer (card user) will be required to pay money to the credit card company used.
A [usage statement] or [debit statement] issued by a credit card company is equivalent to a receipt for tax purposes.

■If paying by cash on delivery
The invoice copy [invoice and cash on delivery receipt] that will be given to you by the shipping company when the product is delivered is equivalent to a receipt under tax law.

■When paying by deferred payment (pay-dee)
[Payment Completion Instructions] sent to you via email when we receive your payment.
Or, when paying by number at a convenience store, the [receipt given at the register] will be equivalent to a receipt.

Inventory is not secured at the time of adding the shopping cart, but will be secured after the order is completed.
However, if multiple customers order the same item at the same time, we will secure the item in the order in which payment is completed first, so the item may not be available even after payment is completed. In that case, we apologize for the inconvenience, but we will cancel your order and issue a refund.