Information about our store can be sent from the following email address:
Please check your spam settings in advance.
info@egozaru.jp
*If you use a mobile email address (carrier domain), you may not receive emails from this site.
*If there is an error in your email address, we will not receive any information from you regarding your order confirmation.
■If the input email address is incorrect
If the email address you entered is incorrect, we will not receive any information.
Please enter the following and use the inquiry form to contact us.
・The correct email address
・Registered phone number
・Order number (if you have placed your order)
・Order date and time (if you have placed your order)
If you enter the address information such as the delivery address when purchasing the product, incorrectly,
Please check the following information and fill out the inquiry form before contacting us.
If you can change the order before shipping, we will respond.
If the item has already been shipped, please check the shipping information that we have notified you.
Please contact the shipping company directly.
■Confirmed items
・Order number
·post code
·address
・Building name, etc. (if any)
・Recipient's name
・Telephone number
EGOZARUPoints will only be awarded if the member logs in in advance and places an order from our store, and points will be awarded based on the amount of the product purchased.
Points will be awarded at midnight the day after the product shipment date (shipping date).
■EGOZARUIf you have not registered as a member
EGOZARUThe point isEGOZARUThis is a service exclusively for members.
If you have not registered as a member, please register by clicking "Create an account" on the page below.
EGOZARURegister as a member
https://egozaru.jp/account/login
Since the product is shipped for each order, we do not support shipments with different orders.
Orders that have been accepted for order may be preparing for shipping.
Please note that we cannot accept products to order after the order is completed.
The product shipment has been shipped within 3 days of our business day after ordering.
Please note that orders such as weekends, holidays, long vacation periods, etc. will be calculated after the next business day.
Example: If you order at noon on Sunday
Shipped from the next business day (Monday excluding holidays) to Wednesday (within business days).
In principle, we do not provide information on the arrival information of new products or the restarted information of the sold out.
EGOZARU's official Instagram, e -mail magazine, official app, etc. are provided at any time, so please check.
■ EGOZARU Official Instagram
■ EGOZARU Official App
Click here to download the app
* Compatible with iOS and Android
I want you to put together an additional product about the delivery date of the product you want to order about the arrival of the product about the arrival of the product
As a general rule, the customer's convenience (such as the size did not match), the product that had been removed from the tag, a product that was one week after the receipt, the product that was washed once, and the product that was used once. Exchange cannot be accepted.
If the initial failure of the product is recognized, we will respond to replacement within 7 days after delivery.
Information on external services such as EGOZARU team orders will not be answered even if you contact us from this page.
Please contact us from the following EGOZARU team order site.
Our company's developmentEGOZARUThe only official stores for the (Egozal) brand are listed below and their online shopping sites.
For inquiries regarding our retailers, please contact the store directly.
[List of official stores]
https://egozaru.com/shop-list