Products will be shipped within 3 business days of your order.
Please note that orders on weekends, holidays, long holidays, etc. will be calculated on the next business day or later.
Example: If you order at lunchtime on a Sunday
Shipping will be made on the next business day (Mondays excluding holidays) to Wednesday (within business days).
In principle, we do not provide information on new products arrivals or restocking items that are sold out.
EGOZARUWe will be informed on our official Instagram, email newsletter, and official apps from time to time, so please check it out.
■EGOZARUOfficial Instagram
■EGOZARUOfficial App
*Compatible with iOS and Android
Regarding delivery dates for products that you want to order for additional products that you want to order for, regarding product arrivals, cancellations, returns, and exchanges
As a general rule, we cannot accept returns or exchanges for customer convenience (size not fits, etc.), products with missing tags, items that have been received more than a week, items that have been washed at least once, or items that have been used once.
If an initial defect is found in the product, we will replace it within 7 days of delivery.
Information about our store can be sent from the following email address:
Please check your spam settings in advance.
info@egozaru.jp
*If you use a mobile email address (carrier domain), you may not receive emails from this site.
*If there is an error in your email address, we will not receive any information from you regarding your order confirmation.
■If the input email address is incorrect
If the email address you entered is incorrect, we will not receive any information.
Please enter the following and use the inquiry form to contact us.
・The correct email address
・Registered phone number
・Order number (if you have placed your order)
・Order date and time (if you have placed your order)
■Paydy payment methods
You will receive an email and SMS notification of your billing from payy between the 1st and 3rd day of the month following the purchase month.
You can also make payments in advance by using the payy dedicated app.
■Paid Paydy Official Website
https://paidy.com/
■Frequently Asked Questions | Paydy Official Website
https://cs-support.paidy.com/support/home
*Inquiries will be sent via email or telephone from the bottom of the Paydy page.
If you enter the address information such as the delivery address when purchasing the product, incorrectly,
Please check the following information and fill out the inquiry form before contacting us.
If you can change the order before shipping, we will respond.
If the item has already been shipped, please check the shipping information that we have notified you.
Please contact the shipping company directly.
■Confirmed items
・Order number
·post code
·address
・Building name, etc. (if any)
・Recipient's name
・Telephone number
EGOZARUPoints will only be awarded if the member logs in in advance and places an order from our store, and points will be awarded based on the amount of the product purchased.
Points will be awarded at midnight the day after the product shipment date (shipping date).
■EGOZARUIf you have not registered as a member
EGOZARUThe point isEGOZARUThis is a service exclusively for members.
If you have not registered as a member, please register by clicking "Create an account" on the page below.
EGOZARURegister as a member
https://egozaru.jp/account/login
Since products are shipped with each order, we do not accept shipping with different orders included.
Once your order has been received, it may be in progress to prepare for shipping.
Please note that we cannot accept additional products to orders after orders have been received.
EGOZARUWe cannot respond to any inquiries regarding external services such as team orders even if you contact us through this page.
belowEGOZARUPlease contact us through our team ordering website.
Our company's developmentEGOZARUThe only official stores for the (Egozal) brand are listed below and their online shopping sites.
For inquiries regarding our retailers, please contact the store directly.
[List of official stores]
https://egozaru.com/shop-list