Frequently Asked Questions / Inquiries

Depending on your inquiry, you may take the time to answer.
Outside business hours, it will be guidance after the next business day.
Business hours: 10 am to 17:00 pm (excluding weekends and holidays)
Please note that we can not answer the contents outside this online store.


This mail form is ""Inquiries from ordinary customers dedicated email form"
B2B sales emails are strictly refused.

Frequently Asked Questions

EGOZARUPoints will be given according to the purchase price of the product only if the member logs in advance and ordered at this store.
Points will be added at midnight the next day from the product shipment date (shipping date).

For black flying points held on November 29, 2024, only the usual points are displayed in "Scheduled to acquire". Please be assured that points will be issued correctly.

Since the product is shipped for each order, we do not support shipments with different orders.

Orders that have been accepted for order may be preparing for shipping.
Please note that we cannot accept products to order after the order is completed.

The product shipment has been shipped within 3 days of our business day after ordering.

Please note that orders such as weekends, holidays, long vacation periods, etc. will be calculated after the next business day.

Example: If you order at noon on Sunday

Shipped from the next business day (Monday excluding holidays) to Wednesday (within business days).

In principle, we do not provide information on the arrival information of new products or the restarted information of the sold out.

EGOZARU's official Instagram, e -mail magazine, official app, etc. are provided at any time, so please check.

■ EGOZARU Official Instagram

@egozru_official

■ EGOZARU Official App

Click here to download the app

* Compatible with iOS and Android

I want you to put together an additional product about the delivery date of the product you want to order about the arrival of the product about the arrival of the product

As a general rule, the customer's convenience (such as the size did not match), the product that had been removed from the tag, a product that was one week after the receipt, the product that was washed once, and the product that was used once. Exchange cannot be accepted.

If the initial failure of the product is recognized, we will respond to replacement within 7 days after delivery.

Information on external services such as EGOZARU team orders will not be answered even if you contact us from this page.

Please contact us from the following EGOZARU team order site.

EGOZARU Team Order

Inquiry form